Katherine Theisen

Katherine Theisen is a Client Relations Associate at Tully Rinckey’s main office in Albany, where she plays a key role in ensuring clients receive responsive, informed, and compassionate support from their very first interaction with the firm. With nearly 20 years of customer service experience, Katherine brings a seasoned understanding of client care to the legal environment. Her background includes supporting members, leading high‑performing teams, and driving service excellence across medical and insurance settings—industries where precision, confidentiality, and empathy are essential. Katherine is known for her collaborative leadership style, strong operational discipline, and her unwavering commitment to quality. She takes the time to listen to each client’s story, helping to create a supportive, seamless experience that reflects the firm’s dedication to outstanding service.

Outside the office, Katherine enjoys spending time with her husband and their two cats.